What Crew Members Say About Queen-Of-Surrey

**Title: Disruption on Key Ferry Route Due to Police Incident** On April 19, 2026, a significant police incident aboard the 'Queen of Surrey' disrupted ferry service on a vital route connecting Vancouver Island and the Lower Mainland. The ferry, which operates between Departure Bay in Nanaimo and Horseshoe Bay in West Vancouver, was held outside the dock while law enforcement addressed a situation concerning an individual in distress. At approximately 11:56 a.m., West Vancouver police were dispatched to the terminal following reports of the concerning individual. As the incident unfolded, additional resources were called in, including the Vancouver Police Department’s Emergency Response Team, the Marine Unit, Royal Canadian Marine Search and Rescue Station 1, and BC Emergency Health Services. Due to the circumstances, the terminal was temporarily closed, leading to the suspension of several ferry sailings while officers worked diligently to manage the situation. The individual involved was transported to the hospital for a medical assessment following their detention. The 1:20 p.m. departure from Departure Bay was notably impacted, causing subsequent cancellations and delays throughout the afternoon, including the 4:00 p.m. sailing from Horseshoe Bay. In response to the disruption, BC Ferries advised travelers to consider alternative sailings on the Duke Point to Tsawwassen route until service could be restored. By around 6 p.m., the West Vancouver Police Department announced that the situation had been resolved, and efforts were underway to reopen the area to the public. As the sun set on the incident, BC Ferries remained committed to updating passengers as operations resumed.

**Title: 'Queen of Surrey' Ferry Faces Quick Breakdown After Service Resumption** On April 5, 2026, the 'Queen of Surrey' ferry, which had been undergoing essential retrofitting and maintenance, officially resumed its operations. Unfortunately, just 40 minutes into service, crew members detected a mechanical fault with the vessel's steering panel, necessitating its immediate withdrawal from the route. The prompt breakdown resulted in the cancellation of four morning sailings between Horseshoe Bay and Langdale, disrupting travel plans for numerous passengers. Additionally, the 12:10 p.m. and 1:15 p.m. sailings were also scrapped as the ferry was deemed unfit for service. To mitigate the inconvenience caused by the breakdown, a replacement ferry was promptly deployed, starting operations with the 2:25 p.m. sailing from Horseshoe Bay. However, this adjustment led to the cancellation of one return trip to Vancouver Island and two return sailings between Tsawwassen and Duke Point on April 6. Customer service representatives proactively reached out to affected passengers, offering options to reschedule on alternate sailings or process refunds for any necessary cancellations. During the service disruptions, complimentary water taxis, comprising four 12-person vessels and one 38-person boat, were made available for foot passengers until normal operations resumed. As part of the ongoing repair efforts, the 'Queen of Surrey' needed further enhancements, including the replacement of the propulsion and steering control systems, following issues identified with several components. While operations had temporarily faced setbacks since the initial service resumption on April 5, regular ferry service between Duke Point and Tsawwassen has since been restored, ensuring passengers can travel once again.

The 'Queen of Surrey' , serving on the Langdale-Horseshoe Bay route ,was pulled from service on Sep 20 due to a mechanical issue in the main engine turbocharger. The failure resulted in multiple cancellations over the weekend, and long lines of travellers at BC Ferries terminals. Some foot passengers resorted to taking water taxis across the water, while others were left scrambling for alternative transportation. Engineering teams worked through the night to get the vessel up and running again. After the damae was repaired, some cancelled sailings were reinstated. Transport Canada approved the ferry’s return in time on Sep 21 for the 1:15 p.m. departure from the Sunshine Coast community of Langdale. Bringing back the 'Queen of Surrey' also allowed for the 'Queen of Oak Bay' and the 'Queen of Alberni Äto return to their normal routes and schedules, allowing for some previously cancelled sailings from Horseshoe Bay and Departure Bay to move ahead.

The 'Queen of Surrey' will remain out of service until Jan. 28, 2025, due to needed repairs. The ferry had to be pulled out of sthe Horseshoe Bay-Landale route on Jan 1 due to a problem with its propulsion system. The 'Queen of Coquitlam' will continue operating on the Langdale–Horseshoe Bay route in the meantime. The 'Queen of Surrey' was sidelined in Landale.

BC Ferries has cancelled two sailings of the 'Queen of Surrey' om Dec. 17 because of mechanical difficulty with the ship's pitch control. Affected were the 1:05 p.m. deparure from Langdale and the 2:10 p.m. departure from Horseshoe Bay- Sailings were expected to resume with the 3:15 p.m. departure from Langdale and 4:20 p.m. departure fromHorseshoe Bay.

On Nov 1, 2024, the 'Queen of Surrey' suffered a mechanical problem, which meant that at least three morning sailings had to be cancelled. Affected were the 7:30 a.m. and 9:45 a.m. departures from Horseshoe Bay, and the 8:40 a.m. departure from Langdale.. The issue was affecting the vessel’s propeller. An engineering team of BC Ferries was working to address the issue. To support customers in the meantime, the operator arranged three water taxis with capacity for up to 12 passengers each, beginning with the 6:20 a.m. departure from Langdale.